About WSMS  (updated on  02-06-05)

What is WSMS, it is a simple and friendly to use 1-on-1 live chatting system. It all started when we wanted to add a live chat support service to a web site we have maintained. After looking around we found several systems that may do the work but they were all very expensive. Think about it, "its only a chat system".

Well, we started developing our own system. Soon it became more and more complicated. It is one thing to have a simple One-on-One chat system but a rather a more complicated system if you want to give a bunch of users (Client side) access to a list of supporters (Support side). Our aim was and still is to see that the client gets the best service. The system is designed to be as simple to use but with good features. The visiting client does not need to install any software and uses his standard browser. On the support side, there is a Windows application. 
 

Who needs a system like WSMS ?: Every web site that has an online virtual shop, a business web site that has customers needing immediate support/attention, an ISP that needs to support his user, a library, book shops... The uses for such a system are endless.

What does it help you ?: With a simple installation give your customers a fast and cheep direct contact to you. No telephone bills, no waste of fax paper, answer your client immediately. Catch a client that does not know exactly what he wants, help him decide by giving him confidants and good service/advice.

How does all this work ?: After installing the support software in any PC running a Windows system the supporter run's the application and connects to our main server. This actually places the supporter in a "listening mode". When a casual visitor at your own web site asks for support, all he need to do is simply clicks on an image or a related link. By clicking the image/link, an applet is loaded from our server into a new browser window. The applet establishes a connection to our server and the user session is placed in a On hold state. All the supporters in the same group will get a notification that a new user is asking for support. When the first supporter answers (catches) the user, the user gets a fill details display. The user fill's his details and click's the Start Session button, the user gets a chat display with a wait... message. On the support side a corresponding chat window is also opened.

The first supporter to answer the new waiting client, will catch the session. All the other supporters in the same group will be notified that this new client has been answered. For a better understanding see our screen shots page.

The system is fully functional. Changes and additions to the current software are added all the time. Updates to the server and/or applet normally are not published. We would like to make it simple and user friendly as we can. Users are welcomed to add suggestions and/or comments. Not all suggested additions will take affect but we will do our best.

For the moment the system is provided free of charge !.